This paper performs a meta-analysis of tourism performance measurement by synthesising
tourism and hospitality research. A framework for understanding and advancing knowledge …

Purpose The purpose of this paper is to provide a critical review of the performance
management literature in the hospitality and tourism (H/T) industry. Design/methodology …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

Purpose This study aims to examine the impact of workplace happiness, coworker support
and job stress on employee innovative behavior. The mediating effects of coworker support …

As environmentally sustainable practices are becoming popular in the hotel industry, their
impact on efficiency is an important issue. To investigate the performance of hotels in this …

The onset of the COVID-19 pandemic has changed consumer usage behavior towards
mobile payment (m-payment) services. Consumer usage behavior towards m-payment …

Corporate social responsibility (CSR) is a useful tool for effective organizational, social, and
environmental functioning. This study expanded CSR and green research streams by …

This paper investigates tourism efficiency and its determinants using a two-stage double
bootstrap approach for a global panel of 31 Chinese provinces over the period 2008–2013 …

This study creates a comprehensive evaluation index system, including undesirable outputs
and a Slacks-Based Measure-Data Envelopment Analysis model, to analyse the …

Abstract Service innovative behaviour can be regarded as the core demand of hotel
employees who serve their customers in the best possible manner. This study presents an …