We compare person-to-person service encounters with those in which the service provider is
an information system to identify the capabilities needed to personalize a service encounter …

Recommender systems engage user profiles and appropriate filtering techniques to assist
users in finding more relevant information over the large volume of information. User profiles …

Personalization security is a concern with the rising ability to monitor and access public and
personal data by organizations, mainly with gradual integration of human life with their …

Psychological crackdown of phishing emails can gain major momentum and success
through understanding and classifying phishing emails. Phishing is a preferred way of …

Research on web personalization techniques for collecting and analysing web data in order
to deliver personalized information to users is in an advanced state. Many metrics from the …

E-learning systems have rapidly evolved from generation to another throughout the recent
years. Adaptive Educational Hypermedia System (AEHS) provides capabilities to …

Software applications such as e-services need to obtain knowledge about their users. This is
essential in many platforms in which the user has to get the comfort and easiness of a more …

Web search results are far from perfect due to the polysemous and synonymous
characteristics of nature languages, information overload as the results of information …

E-Commerce has become very popular these days because it is convenient, reliable, and
fast to use. In spite of these advantages, online buyers often experience difficulty in …

302Retailers offer their items through e-commerce applications with a specific end goal to
advance them better, sell worldwide, improve and increase sales. This chapter investigates …