Switching costs and network effects bind customers to vendors if products are incompatible,
locking customers or even markets in to early choices. Lock-in hinders customers from …

The conventional wisdom in economic theory holds that switching costs make markets less
competitive. This article challenges this claim. The authors formulate an empirically realistic …

Both the “law of one price” and Bertrand's (J Savants 67: 499–508, 1883) prediction of
marginal cost pricing for homogeneous goods rest on the assumption that consumers will …

Abstract The EU General Data Protection Regulation (GDPR) introduces a new right to data
portability, which allows users to move their personal data to other platforms, potentially …

Switching costs are a relevant issue affecting market competition in the mobile services
industry. However, customer switching costs have not disappeared, since numerous leading …

The current article attempts to extend previous research by testing the effects of customer
satisfaction and 2 types of switching barriers—negative and positive—on key manifestations …

Strategic resource allocation in growth markets is always a challenging task. This is
especially true when it comes to determining the level of investments and expenditures for …

Switching costs are one of the most important economic forces that affect market competition
in mobile communications. Both theoretical and empirical studies have shown that switching …

The communications sector is emerging with new technologies, wireless and wireline
services. The industry's success expects a better perception of customer requirements and …

This paper analyses the evolution of the mobile communications industry in the European
Union. The research focuses its interest on the different roles played by the regulator in …