Cocreation has captured the attention of public managers and policymakers and yet the
literature focusing in the public sector is still relatively dispersed. In this literature review we …

Since its first proposition in 1984, the Kano model has been used extensively in a variety of
contexts within industries and academic research demonstrating its wide applicability. The …

In this paper we argue that the new public management has been a flawed paradigm for
public services delivery that has produced very internally efficient but externally ineffective …

Government chatbots have become increasingly popular as artificial-intelligence-based
tools to improve communication between the government and its citizens. This study …

This conceptual paper maintains that mainstream public management theories have failed
to incorporate public services as a fundamental part of the public administration system. That …

Public e-services have become an increasingly important topic on the public agenda. The
decision about which services are provided electronically is the responsibility of public …

Integrated mobility aims to improve multimodal integration to make public transport an
attractive alternative to private transport. This paper critically reviews extant literature and …

Public Management Review (PMR) has just completed its eighteenth volume. It commenced
publication in 1999 with Blair as prime minister of the United Kingdom and Clinton as …

The public values preferences of public servants play an increasingly important role in
understanding their administrative behaviors in the era of public value management …

This study examines how firms' innovation practices affect ideation and knowledge
codification. Building on previous studies of service innovation, we develop a hierarchic …