Understanding the antecedents and their effects on satisfaction is crucial, especially in
consumer marketing. Most investigations in marketing research have used the Expectation …

INTRODUCTION: This article exposes a brief history of information search models, from
general and behavioural models to cognitive ones and presents recent theoretical advances …

Longitudinal studies have to do with testing over time and thus take into consideration
previous user experience with a product or product versions. However, it is difficult to …

The unprecedented growth of competition in the wireless telecommunications market has
raised the importance of retaining current customers. Retaining existing customers is much …

This study develops a model to examine the key drivers of users' continuance intention of e-
learning, based on negative critical incidents (NCIs) standpoints. The developed research …

Purpose–This study aims to investigate the antecedents to service quality and their
relationship with affective evaluations of customers of internet service providers (ISPs) in …

User satisfaction with information systems (IS) is considered an important indicator of
information systems success and has been the subject of numerous research studies since …

Perkembangan sumber daya manusia didalam ketelitian menilai produk dan layanan saat
ini proses pemasaran tidak hanya sebagai tanggung jawab dan peranan dari departemen …

A large number of management quality models that are universally applied in the business
environment, have been adapted and used in the education sector. The aim of this paper is …

A growing body of research suggests that affective computing has many valuable
applications in enterprise systems research and e-businesses. This paper explores affective …