In recent decades, healthcare innovation improvements in product technology, treatments,
and care delivery have successfully increased patient life expectancy and quality of life, and …

ABSTRACT SSMED (Service Science, Management Engineering and Design) is
multidisciplinary by nature. However, some authors stated that SSMED publications remain …

Digitalization drives automotive original equipment manufacturers (OEMs) to change their
value propositions and open-up towards greater collaboration and customer integration. The …

This study introduces a new concept from service science perspective for understanding
how exhibitors can organize themselves with exhibition organizers to co-create value for …

Dear readers, Today, the attribute Bsmart^ is widely used. Among the examples are smart
infrastructures, smart systems, smart cities, smart products or even the smart world (Liu et al …

As a recommender system, Metacritic (metacritic. com) quantifies and aggregates reviews of
entertainment products. The metascore published by Metacritic is controversial in its process …

The rise of self-service technology (SST) has transformed the lodging industry. Clarifying
how hotels and customers can use SST offers insights for hoteliers and fills a research gap …

The service sector provides employment for more than 70% of the active population in
developed countries, in areas as varied as tourism, commerce, logistics, finances, services …

With the rapid development of cloud computing, the Internet of Things (IoT) and other new
generation information technologies, a new service-oriented networked intelligent …

We are witnessing a transition to a digital economy, popularized by academics and
practitioners as the Fourth Industrial Era, also designated as Industry 4.0 (I4. 0). Among all …