The internet is widely used to facilitate internal operations and provide real-time services in
the hospitality industry. However, hospitality employees can also use the internet for …

Mindfulness refers to the psychological attentional state in which a person is conscious and
accepting of the present. It is increasingly emerging as an estimable quality, especially …

Accommodation businesses are stressful workplaces due to their dynamic and demanding
work environment. Role ambiguity and role conflict are major stress factors for hotel …

The current study examined the relationships among role stress, proactive personality,
employee creativity, and customer-oriented boundary spanning behaviors (COBSBs) for …

Purpose This study aims to investigate the antecedents of frontline employees' boundary-
spanning behaviors in the hospitality industry. Anchored in transactional stress theory …

Purpose The purpose of this paper is to advance our understanding of the roles that service
employees' responses to high job demands play in service innovation, by examining the …

The aim of the current study was to explore the mediating role of work-related self-efficacy in
the association between organizational context variables (workplace social support …

Job role ambiguity is becoming more and more common due to the increase in
telecommuting caused by the COVID-19 epidemic. In order to understand the internal …

The research was conducted to examine the relationship between, role ambiguity, goal
orientation and turnover intention among faculty members of private sector universities and …

Modern economy requires the search for new and effective ways to build competitive
advantage. One of them is the Corporate Social Responsibility (CSR)(Heslin, Ochoa, 2008 …