Information technology (IT) service management is considered a collection of frameworks
that support organizations managing services. The implementation of these kinds of …

Background and purpose: This research aims to investigate which benefits one may expect
using Maturity Models in Configuration Management (CM) domain. CM is a support process …

IT Governance (ITG) continues to be a top priority for organizations, public and non-public.
While the level of awareness towards ITG is evident, it is hardly manifested in practice. The …

Abstract Information Systems as a discipline has generated thousands of research papers,
yet the practice still suffers from poor-quality applications. This paper evaluates the current …

Background and Purpose: Modern companies have found themselves in a situation where
the ability for the dynamic adaptation to the changing market conditions is a key competitive …

A significant proportion of organizations delivering it services follows and combines some it
management frameworks. At the organizational level, they often act in accordance with itil …

Researchers agree that ITIL is among the most valuable and popular frameworks currently
being adopted and adapted by organizations. For ITIL, as a Process Reference Model …

Organizations can implement enterprise governance of IT (EGIT) over the use of practices
such as COBIT 5 and ITIL. Integrating practices provide a more comprehensive and efficient …

The purpose of this article is to explore the challenges faced when implementing the
information technology infrastructure library (ITIL) framework. An online survey was …

The organizations adopt best practices that guarantee the quality of their services agreed
with their clients. Universities are not unrelated to this need, because they need to have …