Purpose The purpose of this paper is to conduct a literature review to provide an overview of
surveys focussing on business process management (BPM)/business process orientation …

The importance of business processes and the centrality of IT to contemporary
organizations' performance calls for a specific focus on business process management and …

Purpose There is wide acknowledgment that training people from all levels of an
organization in process management activities and “process thinking” is a major contributor …

Purpose–The purpose of this paper is to examine how business process management
(BPM) is incorporated within organisational structure. The authors demonstrate how a …

Business Process Management (BPM) is a topic of greatest relevance to government
innovation. While the concept originally stems from the private sector, public sector …

This research focuses on the effects of different business process management components
in combination with information technology on recruiting process performance. The results of …

Citizen involvement in public sector innovation is ubiquitously called for. However, public
administrations are still hesitant to adopt such practices. We identify key issues in citizen …

This paper presents a Systematic Literature Review (SLR) to investigate the relationship of
cost with Business Process Management (BPM). Cost is part of finance, so cost is often …

Objective To mitigate the effect of caregiver shortage, collaborative networks in Norwegian
municipalities are exploring the possibilities provided by e-health and welfare technologies …

In light of current challenges that modern societies are facing (eg demographic change,
financial budgetary constraints, and demand for individualized public services), public …