The hospitality industry has long recognised the need for effective conflict-management. By
adopting a theory-informed systematic review approach to analyse 108 journal articles on …

Service quality, loyalty programs, pricing strategies and customer engagement play a vital
role in customer retention and firms' performance. The current study aims to investigate the …

Stakeholder theory has been widely studied and used in private companies because of its
potential to achieve satisfactory organizational outcomes and create sustainable value …

Purpose The purpose of this study is to assess the level of adjustment of the activities of
health tourism and hospitality enterprises to the sustainable development criteria developed …

The COVID-19 pandemic enters year three, with no end in sight. Among hoteliers, small
family run businesses have been among the hardest hit. We interview owners of small …

Abstract The OECD Guidelines for Multinational Enterprises have become increasingly
relevant in the debate on the role of business in society. This instrument for responsible …

Organizational processes and experiences in hospitality can be thought of as instruments for
creating value in organizations and achieving a competitive edge. Another important …

Este artigo tem como objetivo compreender as conexões entre os autores e as teorias que
pesquisaram a avaliação de desempenho organizacional e as ferramentas de gestão. Para …

Public protected areas are set aside to legally protect the country's biological and culturally
diverse resources. In South Africa, the protected areas have sustainably conserved some of …

Devido ao grande potencial para o desenvolvimento socioeconômico, a Economia Criativa
(EC) é uma atividade que, se implantada estrategicamente, pode ter um papel de destaque …