According to the ambidexterity literature, organizations tend to favor either exploration or
exploitation activities. However, few studies have elucidated why this imbalance occurs …

Hospital care worldwide changes with the needs and expectations of patients, caregivers,
clinicians, and communities. Given that the value-based healthcare (VBHC) approach and …

We explore how organizations leverage algorithms to improve knowledge work in contexts
where the tasks require skilled work, as distinct from routine tasks that have traditionally …

Purpose The purpose of this paper is to present exciting and innovative research questions
in service operations that are aligned with eight key themes and related topics determined …

Purpose This paper aims to investigate governance in service triads, specifically studying
significant steering and connecting coordination failures, to reveal typically hidden …

The dramatic increase in Chinese residents' income has driven a sharp increase in the
purchase of household durable metal products (HDMPs), which are classified into …

This study examines how organizational alignment between professionals—who act as
surrogate buyers--and the organizations in which they work, influence the supply …

This chapter deals with longitudinal field studies, in-depth studies of change processes
inside organizations. The longitudinal field study is a case study, since it seeks to study a …

Managing business relationships successfully is critical for many professional service firms
(PSFs) in order to be able to address complex client needs. Furthermore, the project-based …

Public administrations, to innovate public services, seek strategies beyond market-like
mechanisms and claim for clear paths such as lifecycles. This research bridges service …