An IPA-Kano model for classifying and diagnosing airport service attributes
CC Tseng - Research in transportation business & management, 2020 - Elsevier
Considering the complexity of airport industry service offerings, it is important to identify
which airport service attributes detract from passenger satisfaction and which attributes …
which airport service attributes detract from passenger satisfaction and which attributes …
The Relational Cohesion Exchange Model to Elucidate Commuter's Switchover Intention for Mass Rapid Transit Rail
M Dileep Kumar, M Semwal, NS Govindarajo… - From Industry 4.0 to …, 2023 - Springer
The likelihood that commuters will use alternate means of transportation can be influenced
by the quality of services. According to the relational cohesion theory, social interactions can …
by the quality of services. According to the relational cohesion theory, social interactions can …
[PDF][PDF] Customer satisfaction as an antecedent to engagement in co-creation of value in the hotel industry
L Bell, A Babyak - Journal of Tourism and Hospitality …, 2018 - scholar.archive.org
Purpose-An examination of the existing literature found that no research had been
performed examining customer satisfaction as an antecedent to co-creation of value. This is …
performed examining customer satisfaction as an antecedent to co-creation of value. This is …
Customer satisfaction as an antecedent to engagement in co-creation of value in the hotel industry
A Babyak, L Bell - 2018 - mosaic.messiah.edu
Purpose-An examination of the existing literature found that no research had been
performed examining customer satisfaction as an antecedent to co-creation of value. This is …
performed examining customer satisfaction as an antecedent to co-creation of value. This is …
[图书][B] The relationship of customer satisfaction and engagement in co-creation of value
LW Bell - 2017 - search.proquest.com
A gap in the knowledge base was found in that no research had been performed examining
customer satisfaction as an antecedent to co-creation of value. This is important because …
customer satisfaction as an antecedent to co-creation of value. This is important because …
[PDF][PDF] Impact of Service Quality on Customers Satisfaction of Starbucks's Consumers in the City of Johor Bahru, Malaysia
CG Yu - Journal of Arts & Social Sciences, 2021 - ruijass.com
The purpose of this study is to empirically investigate the impact of service quality and
customer satisfaction of a cafe at Johor Bahru, Malaysia. This research selected Starbucks …
customer satisfaction of a cafe at Johor Bahru, Malaysia. This research selected Starbucks …
Factores que afectan la calidad del servicio en los aeropuertos internacionales: el caso del aeropuerto Jorge Wilstermann de Cochabamba
M Soria - Economía, Innovación y …, 2021 - investigacionfacefa.unitepc.edu.bo
El objetivo del presente trabajo es identificar y analizar los factores que afectan la calidad
del servicio en los aeropuertos internacionales, tomando como estudio de caso el …
del servicio en los aeropuertos internacionales, tomando como estudio de caso el …