Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Background: Service quality is one of the main challenges in health systems. In quality
management, service recipients play an important role in identifying their needs and …

Materials and Methods This study is a cross-sectional and descriptive-analytical one that
was conducted in 2017. This study included all women who referred to Sanandaj …

Quality measurement is the first step in improving overall quality. Servqual has been
identified as one of the most important methods frequently used in assessing the quality of …

Background: Women's health is considered as one of the indicators of efficiency and
success of the health system of countries, and promoting the health of this group requires …

urrently, the international community has allocated a specific priority over the quality of the
product and better services. Low quality goods and services always make the consumers …

مقدمه: خدمات پس از زایمان یکی از مهم‌ترین مراقبت‌های بهداشتی و عاملی بسیار مهم در جلوگیری از
پیامدهای ناخواسته مادری است. این دوره، زمانی ایده ‌ آل برای مداخلات به‌منظور ارتقا ی سلامت آنهاست …‎

Η Ελλάδα τα τελευταία χρόνια βιώνει μια οικονομική κρίση η οποία έχει ως αποτέλεσμα την
περικοπή των δαπανών υγείας, αλλά και την αύξηση των ασθενών που επισκέπτονται τα …

Quality of service is a key factor in the success of health care organizations, including the
rehabilitation centers. Nowadays, rehabilitation centers are faced with many challenges in …

Abstract Background and Objectives: In order to provide better services in physiotherapy
centers, factors such as awareness of perception and expectations of service recipients …