Driverless cars with artificial intelligence (AI) and automated supermarkets run by
collaborative robots (cobots) working without human supervision have sparked off new …

This paper offers a critical review on conditions and impacts of AI/ML in society, with a
dedicated overview of the European AI policy framework. Through the analysis of policy …

We provide a broad discussion of the dark side of innovation, before introducing the papers
of the special issue. We start with a critical reply to optimists, complementing the list of …

The way electorates were influenced to vote for the Brexit referendum, and in presidential
elections both in Brazil and the USA, has accelerated a debate about whether and how …

Effective public engagement with complex technologies requires a nuanced understanding
of how different audiences make sense of and communicate disruptive technologies with …

“The pandemic is a portal.” In the words of the novelist scholar Arundhati Roy, the COVID-19
pandemic is not merely an epic calamity. It has opened up a new space, a portal, to rethink …

According to the literature, customer service failure and negative customer reactions are
closely associated. However, there has been little exploration of the relationship between …

Artificial intelligence (AI) is a hot topic in digital health, as automated systems are being
adopted throughout the health care system. Because they are still flexible, emerging …

Industry 4.0 is an innovation framework launched initially at the 2011 Hanover Fair in
Germany. It is premised on extreme digital connectivity to build smart factories and deliver …

Innovation management emerged as an academic field, raising considerable attention
among scholars and practitioners (Adams et al., 2006). So far, most inquiries on these …