Purpose–The overall purpose of this study was to develop an understanding of the
mediating effect of organizational reputation on service recommendation and customer …

While customer satisfaction and loyalty regarding most physical goods and services have
been well explored in academic literature, there exists little research on these factors with …

Purpose–Causal models have been used in recent intellectual capital research studies to
better understand the various outcomes of antecedent configurations of intangible asset …

Over the past decade, research on work as a calling has seen a rapid growth, with hundreds
of empirical articles on the topic having been published. Until recently, however, there has …

This study contributes to the mobile commerce literature by investigating the moderating
roles of demographic variables, namely age, income, and gender, in forming perceptions …

This study presents and empirically validates a model that describes user adoption behavior
towards email notification interface agents from the end-user perspective. In addition to the …

The purpose of this project is to empirically investigate several antecedents and
consequences of student satisfaction (SS) with Canadian university music programmes as …

An anonymous transaction environment and the advantage of virtual property have resulted
in trust playing an important role in the rapid growth of online shopping in China. To satisfy …

Abstract The National Safety Council (NSC) estimated that over 35,000 people died in US
traffic accidents. About 3.8 million traffic crash injuries requiring medical attention occurred …

Background There have been few studies on satisfaction with integrated basic medical
insurance for urban and rural residents (URRBMI), and satisfaction with URRBMI is not very …