Purpose Under a dynamic business environment that is seen today, organizations need to
adopt the right blend of strategies to attract, retain and maintain customers. Extant marketing …

Purpose The present study aims to examine how shopping values affect consumers'
shopping well-being and, subsequently, their revisit intentions and word-of-mouth. The study …

Academic and business researchers have for long debated on the most appropriate data
analysis techniques that can be employed in conducting empirical researches in the domain …

For over the years, after-sales service (ASS) has assumed its importance in an automotive
industry. Although, an adequate number of scales and model sexist to measure ASS quality …

This study aims to identify the key dimensions of automated teller machine (ATM) service
quality and attempts to analyse the dynamic relationships among service quality, e …

The aim of this study is to examine customers' perceived'service quality','customer
satisfaction','positive word of mouth'(+ WOM) and'problems encountered'at automated teller …

The aim of the present study is to determine the dimensions of service quality that have a
significant impact on overall customer satisfaction. Based on a review of the service quality …

Earlier research has shown that, in today's highly competitive business world, service quality
and satisfaction are central to management concerns for marketing effectiveness and …

This study aims at analysing consumer perceptions towards service quality and its
interrelationship with customer satisfaction and loyalty in two culturally, historically and …

Abstract Service quality is known to be an important factor in banking as it is at the root of
customer satisfaction and behavioural outcomes. Being elusive and abstract in nature …