Electronic resource access troubleshooting is familiar work in most libraries. The added
complexity introduced when a library implements a web-scale discovery service, however …

Webometrics techniques were used to establish the extent of deployment and impact of
LibGuides at public universities in South Africa using their content, usage, and views. There …

Purpose This paper uses co-ownership as a proxy for determining the extent of collaboration
on LibGuides in public universities in South Africa. Design/methodology/approach This is a …

In order to build upon the research of Brett, the author categorized over three hundred e-
resources troubleshooting tickets at The University of Alabama Libraries into a coding …

As electronic books and electronic journals have become more prevalent, so too do the
number of electronic resources outages related to those resources. This paper, distilled from …

Abstract The Ohio State University Libraries' Serials and Electronic Resources team tracked
reports of problems with electronic resources through a ticketing system, but had not used …

The Duke University Clinical and Translational Science Institute Community Engaged
Research Initiative (CERI) created an e-Library in 2018. This e-Library was developed in …

This case study describes a project in which significant changes were made to the web
presence of subject-specific information by implementing new software. Analyses of the …

Communication in twenty-first century libraries is a challenge that is made complex by
organizational cultures, legacy practices and workflows, staff personalities, and ongoing …

If “the functions that the library performs have been blown up and scattered throughout the
universe,” 1 then the same holds true for technical and public services. Anymore, the old …