[PDF][PDF] Service quality and its influence on customer satisfaction and customer loyalty in the restaurants of five-star hotels

O Abdullah, T Sufi, S Kumar - African Journal of Hospitality, Tourism and …, 2022 - ajhtl.com
This research investigates the connection between service qualities, patron satisfaction, and
guest loyalty. The significance of guest satisfaction in five-star hotel restaurants and how it …

The effect of service quality of green restaurants on green restaurant image and revisit intention: The case of Istanbul

R Eren, A Uslu, A Aydın - Sustainability, 2023 - mdpi.com
With the rise of environmental awareness, trends of avoiding food waste and reducing
carbon emissions trends have generated green business opportunities for the food and …

Factors affecting restaurant choices for traditional foods among Gen Y and Gen Z: a multigenerational study on Vietnamese “Pho”

DP Hoang, D Nguyen Hai, VTN Nguyen… - Journal of Hospitality …, 2024 - emerald.com
Purpose Modernization and the rise of living standards have introduced new variants of
traditional foods, from their tastes to the way they are enjoyed. This study aims to explore …

[HTML][HTML] An fsQCA analysis of service quality for hotel customer satisfaction

V Perdomo-Verdecia, P Garrido-Vega… - International Journal of …, 2024 - Elsevier
Managing customer satisfaction (CS) by adapting to market changes is essential for
achieving customer loyalty. This study analyzes the asymmetric relationship between …

Restoranlarda algılanan hizmet kalitesinin müşteri tatmini ve tekrar ziyaret etme niyeti üzerine etkisi

S Sarıgül, T Ayyıldız - Türk Turizm Araştırmaları Dergisi, 2022 - tutad.org
Özet Günümüzde insanlar yemek ihtiyaçlarını restoranlarda karşılayabilmektedirler.
İnsanların restoran tercihlerinde önemli faktörlerden bir tanesi hizmet kalitesidir. Restoran …

What drives visitors to tourist sites to choose “green” accommodation facilities?

R Švec, S Martinát, K Pícha, P Klusáček… - Environment …, 2021 - Springer
Our aim is to determine the factors influencing a visitor's decision to stay in a green
accommodation facility. Visitors from six tourist sites throughout the Czech Republic were …

Food allergy knowledge, attitude, and practices of chefs in resort hotels in Turkey

R Eren, M Çetin, A Eren, K Çetin - … Journal of Gastronomy and Food Science, 2021 - Elsevier
The purpose of this study is to evaluate the food allergy knowledge, attitudes, and practices
of chefs in resort hotels. The chefs in various positions were surveyed and 514 valid …

Factors influencing customer satisfaction at fast food restaurant in Klang Valley, Malaysia

MAA Majid, AM Rojiei, NAM Shafii… - … in Economics and …, 2021 - myjms.mohe.gov.my
This study aims to determine the influence of food quality, service quality and price
sensitivity on customer satisfaction at fast food restaurant in Klang Valley, Malaysia. This …

Modelling the priority attributes of customer loyalty in Philippine single-dish restaurants

C Padillo Jr, N Go, P Manreal, S Samson… - Journal of Modelling in …, 2022 - emerald.com
Purpose Despite the growing trend for single-dish restaurants in the Philippines,
understanding customer loyalty for this subsector is scarce in the current literature. To …

The Influence of a Celebrity Chef on Customer Repurchase Behavior: Empirical Study of Taiwan's F&B Industry During COVID-19 Pandemic

HS Shieh, SC Lin - Sage Open, 2023 - journals.sagepub.com
The spread of COVID-19 pandemic has inflicted severe blows on the global hospitality
industry. In Taiwan, revenue from the food and beverage (F&B) department has decreased …