An Analysis of Intelligent Turkish Text Classification Models for Routing Calls in Call Centers: A Case Study on the Republic of Turkiye Ministry of Trade Call Center
M Özdemir, Y Ortakcı - Sakarya University Journal of …, 2024 - saucis.sakarya.edu.tr
Call centers play a key role in the management of customer relationships in the modern
business world. However, the growing demand for their services presents significant …
business world. However, the growing demand for their services presents significant …
TEXT CLASSIFICATION WITH FREQUENCY-BASED TEXT VECTORISATION METHODS FOR ENHANCING CALL CENTRE EFFICIENCY
M Özdemir, Y Ortakcı - Current Trends in Computing, 2024 - dergipark.org.tr
In today's business world, many transactions take place over the phone or online. Call
centers play a significant role in dealing with different situations and solving problems that …
centers play a significant role in dealing with different situations and solving problems that …
Predicting Customer Behavior in Support Channels Using Machine Learning
Support channels represent a unique opportunity to improve customer satisfaction by
offering a consistent experience in resolving customer issues. Several surveys show that …
offering a consistent experience in resolving customer issues. Several surveys show that …
Are They Likely to Complain on Phish or Spam? A Prediction Model
S Al-Hussaini, D Al-Thani… - 2020 7th International …, 2020 - ieeexplore.ieee.org
Customers are the core of businesses. Specifically, telecommunication companies,
customer satisfaction is considered to be a commercial necessity and therefore a priority …
customer satisfaction is considered to be a commercial necessity and therefore a priority …