Purpose Internet of Things (IoT) is a key enabler of big data and it is critical toward a new
age of firm's architecture and proper decision-making for the industry. IoT adoption by the …

Purpose The purpose of this paper is to provide a critical synthesis of research conducted
within the hospitality and tourism industries in response to the impact of the COVID-19 …

Purpose This study's aim was to investigate the role of the perceived values of gaming on
consumers' perceptions of brands as cool as well as the impacts on the consumer–brand …

Purpose This study aims to identify key factors that affected US respondents' dining behavior
at restaurants during the midst of the COVID-19 pandemic. Design/methodology/approach …

Purpose Social customer relationship management (SCRM) is an evolving strategy gaining
prominence in the hotel industry by cultivating new, improved relationships through …

Purpose This study aims to draw on customer experience theory to shed light on how hotel
in-room amenities foster customer experience, which continues to form brand attitude and …

Purpose This paper aims to introduce an under-researched concept, travel medicine, to the
hospitality field and proposes future research directions. This paper also highlights the need …

Purpose This paper aims to proffer a broad overview of publications in the International
Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric …

The role of hospitableness in hedonic service settings has been subject to considerable
theoretical and empirical investigation; however, its role in utilitarian service settings (eg …

This study aims to explore the role of cloud computing in the creation of smart hospitality
experiences and bridge the existing gap in knowledge. The research adopts a mixed …