Optimal pricing in on-demand-service-platform-operations with hired agents and risk-sensitive customers in the blockchain era

TM Choi, S Guo, N Liu, X Shi - European Journal of Operational Research, 2020 - Elsevier
On-demand service platforms are popular nowadays. Many platforms hire agents to serve
customers who are risk sensitive towards the waiting-time. In this paper, we apply the mean …

Cellular service demand: Biased beliefs, learning, and bill shock

MD Grubb, M Osborne - American Economic Review, 2015 - aeaweb.org
Following FCC pressure to end bill shock, cellular carriers now alert customers when they
exceed usage allowances. We estimate a model of plan choice, usage, and learning using a …

Reconciling business analytics with graphically initialized subspace clustering for optimal nonlinear pricing

CYT Chen, EW Sun, W Miao, YB Lin - European Journal of Operational …, 2024 - Elsevier
The relationship between price and quantity in nonlinear pricing transcends simple
proportionality, as conditional rebates and discounts may be contingent upon the quantity of …

Pricing ancillary service subscriptions

R Wang, M Dada, O Sahin - Management science, 2019 - pubsonline.informs.org
We investigate heterogeneous customer choice behavior in the presence of main products—
ancillary services with options of pay-per-use and subscription—and outside option. The …

Behavioral externalities of process automation

R Beer, A Qi, I Rios - Available at SSRN 4295527, 2024 - papers.ssrn.com
We study the behavioral effects of process automation on human workers interacting with
automated tasks. We introduce a stylized normative model with two workers who complete …

The existence and persistence of the pay-per-use bias in car sharing services

K Dowling, P Manchanda, M Spann - International Journal of Research in …, 2021 - Elsevier
A key benefit of using car sharing services (relative to car ownership) is that they are more
cost effective. Car sharing firms offer a menu of pricing plans to make this happen. The two …

Not too much nor too little: Salience bias in mobile plan choices

H Jin, Z Lu, L Huang, J Dou - Telecommunications Policy, 2021 - Elsevier
Understanding how consumers make tariff choices is a central issue in telecommunications.
The object of the current paper is to investigate whether consumers use a particular heuristic …

Optimal presale strategy considering consumers' preference reversal or inconsistency

X Wang, J Tian, ZP Fan - Computers & Industrial Engineering, 2020 - Elsevier
We characterize a seller's optimal presale strategy considering consumers' preference
reversal or inconsistency. We propose a novel way to measure consumer utility based on …

The gatekeeper's dilemma:“When should I transfer this customer?”

BA Hathaway, E Kagan, M Dada - Operations Research, 2023 - pubsonline.informs.org
In many service encounters, frontline workers (often referred to as gatekeepers) have the
discretion to attempt to resolve a customer request or to transfer the customer to an expert …

Dynamic decision-making in operations management

E Kagan, S Leider, O Sahin - Johns Hopkins Carey Business …, 2021 - papers.ssrn.com
Abstract Many Operations Management (OM) models assume that people act as forward-
looking optimizers in dynamic environments. We experimentally examine this assumption …