Following FCC pressure to end bill shock, cellular carriers now alert customers when they exceed usage allowances. We estimate a model of plan choice, usage, and learning using a …
CYT Chen, EW Sun, W Miao, YB Lin - European Journal of Operational …, 2024 - Elsevier
The relationship between price and quantity in nonlinear pricing transcends simple proportionality, as conditional rebates and discounts may be contingent upon the quantity of …
We investigate heterogeneous customer choice behavior in the presence of main products— ancillary services with options of pay-per-use and subscription—and outside option. The …
R Beer, A Qi, I Rios - Available at SSRN 4295527, 2024 - papers.ssrn.com
We study the behavioral effects of process automation on human workers interacting with automated tasks. We introduce a stylized normative model with two workers who complete …
K Dowling, P Manchanda, M Spann - International Journal of Research in …, 2021 - Elsevier
A key benefit of using car sharing services (relative to car ownership) is that they are more cost effective. Car sharing firms offer a menu of pricing plans to make this happen. The two …
H Jin, Z Lu, L Huang, J Dou - Telecommunications Policy, 2021 - Elsevier
Understanding how consumers make tariff choices is a central issue in telecommunications. The object of the current paper is to investigate whether consumers use a particular heuristic …
X Wang, J Tian, ZP Fan - Computers & Industrial Engineering, 2020 - Elsevier
We characterize a seller's optimal presale strategy considering consumers' preference reversal or inconsistency. We propose a novel way to measure consumer utility based on …
In many service encounters, frontline workers (often referred to as gatekeepers) have the discretion to attempt to resolve a customer request or to transfer the customer to an expert …
Abstract Many Operations Management (OM) models assume that people act as forward- looking optimizers in dynamic environments. We experimentally examine this assumption …