[PDF][PDF] Analisis Pengaruh Ekuitas Merek pada Kepuasan dan Keterlibatan Pelanggan yang Berimplikasi pada Niat Pembelian di E-Commerce

A Febrian, L Ahluwalia - … Teori Dan Terapan| Journal of Theory …, 2020 - scholar.archive.org
Peningkatan ekuitas merek menjadi salah satu strategi pemasaran yang efektif untuk
memengaruhi kepuasan pelanggan dan keterlibatan pelanggan di era digital. Perusahaan …

Antecedents of customer loyalty at telecomm sector.

AA Agha, A Rashid, R Rasheed… - … Online Journal of …, 2021 - search.ebscohost.com
Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …

Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement

MJ Ershadi, N Najafi, P Soleimani - The TQM Journal, 2019 - emerald.com
Purpose Total quality management (TQM) is a part of the total quality assurance perspective.
This system, which is considered as a type of managerial philosophy, employs all …

Enhancing customer retention using customer relationship management approach in car loan bussiness

M Simanjuntak, NE Putri, LN Yuliati… - Cogent Business & …, 2020 - Taylor & Francis
The objective of this study was to analyse the effects of customer-perceived value, corporate
image, and service quality on customer satisfaction, as well as to analyse the direct effect of …

Corporate social responsibility and firm-based brand equity: the moderating effect of marketing communication and brand identity

AA Alakkas, Vivek, M Paul, MK Nabi, MA Khan - Sustainability, 2022 - mdpi.com
Purpose To examine how the CSR activities facilitate a company's brand-building process
and useful in building its Brand Equity ie, Firm-Based Brand Equity (FBBE). Methodology …

[PDF][PDF] The effect of product differentiation, service differentiation, and image differentiation on competitive advantage

I Tintara, NN Respati - Am. J. Humanit. Soc. Sci. Res, 2020 - ajhssr.com
This study aims to analyze the effect of product differentiation, service differentiation, and
image differentiation on competitive advantage. The population are people who have …

Implementation and impact of a halal food standard: An empirical study of Malaysia

DP Sari, I Jaswir, MRHC Daud - Journal of Islamic Monetary Economics …, 2021 - jimf-bi.org
As a Malaysian halal food standard, MS1500 was established to strengthen the Malaysian
role in the global halal market. This study aims to identify the factors affecting the …

[PDF][PDF] Vivek; Paul, M.; Nabi, MK; Khan, MA Corporate Social Responsibility and Firm-Based Brand Equity: The Moderating Effect of Marketing Communication and …

AA Alakkas - 2022 - researchgate.net
Purpose: To examine how the CSR activities facilitate a company's brand-building process
and useful in building its Brand Equity ie, Firm-Based Brand Equity (FBBE). Methodology …

[PDF][PDF] The influence of corporate social responsibility practices, customer satisfaction and corporate image of mobile service industry

Z Zhang, TJ Chan, KK Tee - Journal of Critical Reviews, 2020 - researchgate.net
Corporate social responsibility (CSR) has grown significantly as the research area in various
field of disciplines. Instead of pursuing CSR to fulfil corporate citizenship, CSR has now …

Customer Satisfaction, Company Image, Brand Equity and Repurchase Intention: A Case Study of Starbucks Coffee Corporation in Bangkok Business District during …

J Samarkjarn - Asian Administration & Management Review, 2022 - papers.ssrn.com
This research aimed to study the relationships between the 4 dimensions of brand equity-
brand awareness, perceived quality, brand association, and brand loyalty, company image …