Mobile wallets (m-wallet) have played a prominent role in changing our system of payment
from cash to digital payment. The current study employs a systematic review of articles …

The usage of mobile banking (m-banking) services is becoming ubiquitous as it is an
economical means of delivering banking services. This research proposes 08 critical m …

The aim of this paper is to identify key dimensions of mobile wallet (m-wallet) service quality
and to prioritize mobile wallet service providers on the basis of these dimensions. Based on …

The issue of service delay in most deposit money bank counters in Nigeria caused by front
desk bank employees' slow pace of attending to customers which generate queue and …

Technology based self service banking (TBSSB) refers to automated banking services
availed by the customers using an assortment of technology based banking channels like …

Technology in transport services is experiencing a paradigm shift, wherein the customers
are empowered to become a part of service process through Self-service technology (SST) …

Technology enabled automated banking is referred to as technology-based self-service
banking (TBSSB). This paper probes the relationship between TBSSB service quality …

While significant studies exist on service quality, customer satisfaction and customer
retention in private banking, little focus has been placed on young professionals within …

Mb-loyalty may be considered as the behavioural intention to continue relationship with
mobile banking service provider. The aim of the present paper is to empirically examine the …