Purpose The adoption of Islamic banking (AIB) among customers has remained in the limelight due to its significance in the strategic marketing of Islamic banking (IB) services …
Purpose This study aims to conduct a comprehensive bibliometric analysis, assessing studies related to service quality and customer satisfaction in Islamic banking …
The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …
Purpose This study aims to explore the relationship between the objectives of Islamic banking, customer satisfaction and customer loyalty in the South African context. Diving …
YT Muryanto - Journal of Financial Crime, 2023 - emerald.com
Purpose This article aims to explore legal challenges regarding the regulation and supervision of Islamic Fintech and to construct Sharia compliance regulations to strengthen …
Background The study has aimed to investigate the Muslim patient's psychological factors related to healthcare services that influence their loyalty intention for further treatment at …
YM Christanto, S Santoso - … Journal of Research in Business and Social …, 2022 - ssbfnet.com
Indonesia has a lot of sectors that function to drive economic activity. One of the existing sectors is the banking industry. A bank has the primary aim of gaining loyalty from its …
DM Rivero, R Suson, A Arnejo, NM Atibing… - International Journal of …, 2023 - Elsevier
The adverse impact of unprecedented natural disasters on certain service operations is inevitable, particularly in cases of massive disruptions. Managing these services during …
A Kadir, MB Paly, MW Abdullah - International Journal of …, 2023 - openaccessojs.com
Purpose: This study aims to analyze the effect of service quality on loyalty mediated by customer satisfaction and trust. A total of 215 Islamic bank customers in the study area were …