Consumer behavior in Islamic banking: a systematic literature review and agenda for future research

RV ShabbirHusain, B Annamalai… - Journal of Islamic …, 2024 - emerald.com
Consumer behavior in Islamic banking: a systematic literature review and agenda for future
research | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Barriers to the adoption of Islamic banking: a bibliometric analysis

Q Ali, S Parveen, T Aspiranti, N Nurhayati… - International Journal of …, 2024 - emerald.com
Purpose The adoption of Islamic banking (AIB) among customers has remained in the
limelight due to its significance in the strategic marketing of Islamic banking (IB) services …

Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research

D Bonang, BA Fianto, R Sukmana - Journal of Islamic Marketing, 2024 - emerald.com
Purpose This study aims to conduct a comprehensive bibliometric analysis, assessing
studies related to service quality and customer satisfaction in Islamic banking …

[HTML][HTML] The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation …

MR Khan, MT Pervin, MZU Arif, SMK Hossain - Innovation and Green …, 2024 - Elsevier
The present study examined the anticipated technology service quality of private commercial
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …

Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa

R Moosa, S Kashiramka - Journal of Islamic Marketing, 2022 - emerald.com
Purpose This study aims to explore the relationship between the objectives of Islamic
banking, customer satisfaction and customer loyalty in the South African context. Diving …

The urgency of sharia compliance regulations for Islamic Fintechs: a comparative study of Indonesia, Malaysia and the United Kingdom

YT Muryanto - Journal of Financial Crime, 2023 - emerald.com
Purpose This article aims to explore legal challenges regarding the regulation and
supervision of Islamic Fintech and to construct Sharia compliance regulations to strengthen …

Healthcare services: patient satisfaction and loyalty lessons from islamic friendly hospitals

MK Rahman, MA Bhuiyan, S Zailani - Patient preference and …, 2021 - Taylor & Francis
Background The study has aimed to investigate the Muslim patient's psychological factors
related to healthcare services that influence their loyalty intention for further treatment at …

The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta

YM Christanto, S Santoso - … Journal of Research in Business and Social …, 2022 - ssbfnet.com
Indonesia has a lot of sectors that function to drive economic activity. One of the existing
sectors is the banking industry. A bank has the primary aim of gaining loyalty from its …

Service recovery and innovation on customer satisfaction amidst massive typhoon-induced disruptions: The mediating role of SERVQUAL

DM Rivero, R Suson, A Arnejo, NM Atibing… - International Journal of …, 2023 - Elsevier
The adverse impact of unprecedented natural disasters on certain service operations is
inevitable, particularly in cases of massive disruptions. Managing these services during …

Customer loyalty Islamic banks in Indonesia: Service quality which mediated by satisfaction and customer trust

A Kadir, MB Paly, MW Abdullah - International Journal of …, 2023 - openaccessojs.com
Purpose: This study aims to analyze the effect of service quality on loyalty mediated by
customer satisfaction and trust. A total of 215 Islamic bank customers in the study area were …