Purpose The rapid growth of e-commerce and the increasing importance of online services
have prompted the need for managers to understand what consumers value most in online …

The basic concern for the tourism sector is to retain customers during Covid-19 time. In this
regard, it is important to examine the role of social media marketing and destination to …

The internal service quality in an organization is a particularly important factor that
determines not only the internal users (employee) satisfaction, but also their loyalty to the …

One of the most fundamental values that businesses must ensure to enhance sustainable
production and productivity is the satisfaction of their internal customers. It is anticipated that …

The whole world is hit by the respiratory and airborne disease, or COVID-19 outbreak. The
beginning of the COVID-19 pandemic began in Wuhan, China in December 2019. This …

The study aimed at investigating the impact of e-business on small and medium enterprises
(SMEs) operational performance in terms of business flexibility, business quality, and …

Purpose National Treasury plays a significant role in the country's branding, and its
employees are responsible for carrying out its functions. Internal branding empowers …

Abstract General Background: Customer loyalty has evolved significantly with the rise of
technology and social media, where emotional experiences now play a crucial role. Specific …

This study seeks to analyse the pivotal role of Job Standardization in fostering Internal
Service Quality and Job Satisfaction with the ultimate aim of cultivating Customer Orientation …

This study investigated the mediating effect of service performance on the relationship
between job satisfaction and turnover intention of BPO workers in Davao City. In order to do …