Purpose–The purpose of this study is to review a major section of the literature on
benchmarking practices in order to achieve better perspectives for emerging benchmarking …

Competitiveness is the order of the day and benchmarking as a tool helps companies to
position themselves in the market place. Decision makers are persistently on the lookout for …

Purpose The purpose of this paper is to generate awareness of contributions made by
benchmarking toward building performance of Indian service industries in globally market …

This paper proposes an application of Analytical Hierarchy Process (AHP) to help decision
maker evaluate different processes to identify the weaknesses of an automobile car service …

The fundamental theory of internal service quality (ISQ) is measured based on a company's
evaluation on the proper service delivery process. Existing concepts of ISQ is not sufficient in …

Introduction: Investing in health systems development, its impact on increasing labor
productivity and production, the allocation of resources, and performance evaluation of …

There is a lack of scholarly research into long-term local organizing committee (LOC) budget
forecasts in the bidding stages of a FIFA World Cup. As FIFA increasingly takes control of …

Background: Nowadays, healthcare systems are considered as important service sectors,
and they are social development and welfare standards; hence the performance of this …

Purpose–The purpose of this paper is to present a new method for benchmarking, which
allows the construction of scales of competitiveness for the comparison of products using …

Internal assessment is one of the most important factor of an industry, needs appropriate
improvement planning between the departments with development of Benchmark model …