Benchmarking teamwork of humans and cobots—an overview of metrics, strategies, and tasks

D Riedelbauch, N Höllerich, D Henrich - IEEE Access, 2023 - ieeexplore.ieee.org
Human-robot teaming receives an ever-increasing level of attention in research,
development and industry. Novel approaches to task sharing in hybrid teams range from …

Twenty-four years of empirical research on trust in AI: a bibliometric review of trends, overlooked issues, and future directions

M Benk, S Kerstan, F von Wangenheim, A Ferrario - AI & society, 2024 - Springer
Trust is widely regarded as a critical component to building artificial intelligence (AI) systems
that people will use and safely rely upon. As research in this area continues to evolve, it …

Human-robot conflict resolution at an elevator-the effect of robot type, request politeness and modality

F Babel, P Hock, J Kraus… - 2022 17th ACM/IEEE …, 2022 - ieeexplore.ieee.org
Human-robot conflicts might occur in the future, for instance, if a robot requests a public
resource (eg, an elevator). It needs to be investigated how the robot's request can be …

What's best for customers: empathetic versus solution-oriented service robots

D Tojib, E Abdi, L Tian, L Rigby, J Meads… - International Journal of …, 2023 - Springer
A promising application of social robots highlighted by the ongoing labor shortage is to
deploy them as service robots at organizational frontlines. As the face of the firms, service …

Including social expectations for trustworthy proactive human-robot dialogue

M Kraus, N Wagner, N Untereiner… - Proceedings of the 30th …, 2022 - dl.acm.org
Trust forms an important factor in human-robot interaction and is highly influencing the
success or failure of a mixed team of humans and machines. Similarly, to human-human …

Patients' trust in hospital transport robots: evaluation of the role of user dispositions, anxiety, and robot characteristics

M Schüle, JM Kraus, F Babel… - 2022 17th ACM/IEEE …, 2022 - ieeexplore.ieee.org
For designing the interaction with robots in healthcare scenarios, understanding how trust
develops in such situations characterized by vulnerability and uncertainty is important. The …

Seeing is not Feeling the Touch from a Robot

L Kunold - 2022 31st IEEE International Conference on Robot …, 2022 - ieeexplore.ieee.org
A pre-registered conceptual video-based replication of a laboratory experiment was
conducted to test whether the impact of a robot's non-functional touch to a human can be …

A framework to study and design communication with Social Robots

L Kunold, L Onnasch - Robotics, 2022 - mdpi.com
Communication is a central component in social human–robot interaction that needs to be
planned and designed prior to the actual communicative act. We therefore propose a …

Twenty-Four Years of Empirical Research on Trust in AI: A Bibliometric Review of Trends, Overlooked Issues, and Future Directions

M Benk, S Kerstan, F Wangenheim… - arXiv preprint arXiv …, 2023 - arxiv.org
Trust is widely regarded as a critical component to building artificial intelligence (AI) systems
that people will use and safely rely upon. As research in this area continues to evolve, it …

A Robot Jumping the Queue: Expectations About Politeness and Power During Conflicts in Everyday Human-Robot Encounters

F Babel, R Welsch, L Miller, P Hock… - Proceedings of the CHI …, 2024 - dl.acm.org
Increasing encounters between people and autonomous service robots may lead to conflicts
due to mismatches between human expectations and robot behaviour. This interactive …