Businesses are constantly seeking innovative ways to improve customer service and
operational efficiency. Natural Language Processing (NLP) and Artificial Intelligence (AI) …

Artificial intelligence (AI) and machine learning (ML) are increasingly integrated into the
functioning of physical and digital products, creating unprecedented opportunities for …

Large language models (LLMs) and dialogue agents represent a significant shift in artificial
intelligence (AI) research, particularly with the recent release of the GPT family of models …

Abstract Rapid advancements in Artificial Intelligence have shifted the focus from traditional
human-directed robots to fully autonomous ones that do not require explicit human control …

This paper describes how to help product teams move increasingly towards responsible AI
experiences by examining user trust within business contexts. We discuss the development …

Designing human-centered AI-driven applications require deep understandings of how
people develop mental models of AI. Currently, we have little knowledge of this process and …

In this work, we build on research on data-driven personas to present what might be" wrong
with them". From wrong assumptions by the client and wrong applications of methods to …

With the increasing utilization of machine learning (ML) to enhance products' capabilities,
the design research community has begun to explore how to support the conceptual design …

Artificial intelligences (AI) are increasingly being embodied and embedded in the world to
carry out tasks and support decision-making with and for people. Robots, recommender …

This research examines which factors influence users' technology acceptance (TA) and user
experience (UX) of machine learning (ML) functions in accounting software. Although the …