The effect of service recovery justices strategies on online customer engagement via the role of “customer satisfaction” during the Covid-19 pandemic: An empirical …

R Al-Dmour, F AlShaar, H Al-Dmour… - The effect of coronavirus …, 2021 - Springer
This research aims at examining how the service recovery justices' strategies influence
online customer engagement (OCE) in Jordan's telecom sector via the role of “customer …

Double deviation investigation of perceived service recovery justice: a study on the Indonesian airline industry

J Ellyawati - Journal of Applied Business Research, 2017 - journals.klalliance.org
This study aimed to establish a fair service recovery model based on customer perception
on the Indonesian domestic airline industry under force majeure conditions. The study tried …

Customers' response to service failure: An empirical study on Indonesian customers

J Ellyawati - ASEAN Marketing Journal, 2017 - e-journal.uajy.ac.id
The purpose of this study is to identify customers' response to service failure. It is about why
some customers are likely to complain and others are not. This study adopts the concept of …

Effect of justice perceptions on customer satisfaction and loyalty

IDPYA Putra, NNK Yasa - … Research Journal of Management, IT and …, 2021 - neliti.com
This study aims to analyze the effect of perceived justice on satisfaction after handling
complaints, as well as the effect of satisfaction after handling complaints on consumer …

[PDF][PDF] Determinants Of Business Performance And Partner Satisfaction Inpt Pertamina (Persero) In The Region Vi East Kalimantan And North Kalimantan Areas

R Juanda, S Hudayah, D Adhimursandi, S Hariyadi - Calitatea, 2023 - researchgate.net
This research aimed to analyze the effect of market orientation, customer relationship
management, service quality, and organizational justice on partner satisfaction. It also …

[PDF][PDF] Hasta şikâyet sürecinde algılanan adalet ile sonuçları arasındaki ilişki ve bir taksonomi çalışması= The relationship between perceived justice and ıts outcomes …

E Yılmaz - 2024 - acikerisim.sakarya.edu.tr
Bu araştırmada, sağlık hizmetlerindeki şikâyet yönetimi uygulamalarını detaylı bir şekilde
inceleyerek, resmi olarak şikâyette bulunan bireylerin şikâyet sürecine ilişkin bir …

[PDF][PDF] ANTESEDEN RECOVERY SATISFACTION AND WOM POSITIF

PW Widyaningrum, H Sumarsono… - Image: Jurnal Riset …, 2021 - academia.edu
The development of online shopping activities was followed by an increase in complaints
made by customers against the company. The purpose of this study is to obtain empirical …

[PDF][PDF] Do You Think It Is Fair? Effects of Data Breach Response Actions on Customer Justice.

TO Diesterhöft, M Greve, K Masuch, S Trang, LM Kolbe - PACIS, 2021 - researchgate.net
The digitization of corporate processes and activities, accelerated by the COVID-19
pandemic, does not only hold advantages. Rapidly implemented software systems lead to …

Making sense of service recovery in higher education institutions: Exploring the relationship between perceived justice and recovery satisfaction

SK Msosa, N Fuyane - 2020 - um.edu.mt
Purpose: This paper aims to explore the relationship between perceived justice and
recovery satisfaction in higher education institutions. Design/Methodology/Approach …