Purpose This study used a qualitative approach on five case studies in Brazilian industrial
companies. The research used interviews, document analysis and on-site visits to collect …

Abstract There are approximately 1,000,000 ISO 9001 certified companies worldwide. Every
year, one third of these companies must decide whether to renew, or not, their certificate …

Purpose The purpose of this paper is to explore the association between ISO 9000
certification and business performance for small-to-medium enterprises in the food and …

The purpose of this paper is to investigate through an exploratory research the factors that
are important for improving quality performance in SMEs through internal audits. The …

The Covid-19 pandemic has posed unprecedented challenges to small-and medium-sized
agrifood enterprises (SMAEs) in developing countries. However, research investigating what …

Purpose Certified and non-certified organisations must make strategic decisions regarding
ISO 9001 adoption, maintenance, renewal and abandonment. However, the ISO 9001 …

Purpose This study's main objective is to explore the ISO 9001 implementation model and
identify a future research agenda. This is important because not all organizations find it easy …

Thousands of companies worldwide lose their ISO 9001 certification every year.
Considering the relevance that this decertification phenomenon has achieved, this study …

The standard ISO 9001 is widely diffused throughout the world. The aim of the research is:(i)
to evaluate companies' perception of the latest version of the standard (2015) in terms of …

Purpose This study investigates the impact of staff training on university performance (UP),
focusing particularly on the mediating role of ISO 9001 implementation in the higher …