We provide a model in which consumers search for firms directly or through platforms.
Platforms lower search costs but charge firms for the transactions they facilitate. Platform …

Despite a plethora of research studies on service quality, in general, and electronic (e)
service quality, in particular, studies often focus on either understating the dimensions of e …

For many products, platforms enable sellers to transact with buyers. We show that the
competitive conditions among sellers shape the market structure in platform industries. If …

The present research provides insights into the complex landscape of online advertising
channels to support tourism organizations in formulating their marketing strategies. People …

This study investigates a supply chain comprising of a manufacturer and a retail platform,
wherein the former decides the quality information transparency strategy of products and the …

Price parity clauses (PPCs) are widely adopted by online platforms to force client sellers not
to lower their prices elsewhere. We investigate under what conditions online travel agencies …

This study utilizes machine learning (ML) natural language processing (NLP) algorithms and
statistical methods in order to measure the impact that qualitative textual reviews have on …

We investigate whether online travel agents (OTAs) assign hotels worse positions in their
search results if these set lower hotel prices at other OTAs or on their own websites. We …

Online intermediaries greatly expand consumer information, but also raise sellers' marginal
costs by charging high commissions. To prevent disintermediation, some platforms adopted …

Meta-search platforms, which enable consumers to compare product prices between
different sales channels, are sometimes integrated with certain channels. A case in point is …