Identification of significant features and machine learning technique in predicting helpful reviews
SJS Quaderi, KD Varathan - PeerJ Computer Science, 2024 - peerj.com
Consumers nowadays rely heavily on online reviews in making their purchase decisions.
However, they are often overwhelmed by the mass amount of product reviews that are being …
However, they are often overwhelmed by the mass amount of product reviews that are being …
Understanding the Association between Star Ratings and Review Helpfulness: The Perspectives of Expectation Confirmation Theory and Negativity Bias
Consisting of textual, multimedia, and numerical information elements, online consumer
reviews (OCR) have been considered an essential information source of products for …
reviews (OCR) have been considered an essential information source of products for …
Are neutral sentiments worth considering when investigating online consumer reviews? Their relationship with review ratings
Online consumer reviews (OCRs) play a significant role for firms to understand consumer
satisfaction. Prior research on OCRs has used sentiment analysis to identify and quantify …
satisfaction. Prior research on OCRs has used sentiment analysis to identify and quantify …