DH Nguyen, S de Leeuw… - International Journal of …, 2018 - Wiley Online Library
This paper provides a systematic review of consumer behaviour and order fulfilment in online retailing. The objective of this review is threefold: first, to identify elements of order …
Marketing academics are keenly aware of the seismic shifts in today's marketing environment caused by digital (dis) intermediation. In this article, we discuss four types of …
This paper presents a comprehensive review of recent empirical studies dealing with online consumer behavior and decision‐making processes. To that end, the paper adapts and …
JB Kim - Electronic Commerce Research, 2012 - Springer
To understand the first purchase mechanism in online shopping, this study established an integrated model of initial trust and TAM. According to the analysis results, initial trust beliefs …
D Grewal, M Levy - Journal of retailing, 2007 - Elsevier
The field of retailing has experienced significant changes in recent years. In this article, we review articles published in Journal of Retailing over the 2002–2007 time span, classified …
X Su, F Zhang - Management Science, 2009 - pubsonline.informs.org
This paper studies the role of product availability in attracting consumer demand. We start with a newsvendor model, but additionally assume that stockouts are costly to consumers …
No one can cast a shadow on the fact that returning a product is an integral part of any online retailing business. Thus, a well-designed return policy plays a pivotal role. This paper …
D Hoang, E Breugelmans - Journal of Retailing, 2023 - Elsevier
Postpurchase out-of-stock (PP-OOS) often happens in an online grocery context, where products appear to be available at the time a consumer places an order, but become OOS …
M Kukar-Kinney, AC Scheinbaum… - Journal of the Academy …, 2022 - Springer
This research investigates online consumer behavior in an e-commerce context with a focus on consumer online shopping cart use and subsequent cart abandonment. A model rooted …