Purpose This study aims to present a systematic review on service quality in higher
education. It discusses about the latest opportunities and challenges facing higher …

Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …

This study was conducted to examine different factors influencing the academic performance
of secondary school students in a metropolitan city of Pakistan. The respondents for this …

Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …

Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …

This paper presents a developed higher education quality assessment model (HEQAM) that
can be applied for enhancement of university services. This is because there is no universal …

Purpose The purpose of this paper is to determine the main total quality management (TQM)
elements adopted and the respective results achieved by higher education institutions …

In higher education, students are the main customers of universities. As such, providing
quality services and satisfying students' needs as well as expectations are vital for …

While existing research has shown the importance of the three interrelated domains of the
wider policy, the school and home/community environments in the development of quality …

Purpose This study aims to find evidence of the HEdPERF scale use for measuring the
perceived service quality from the perspective of students in higher education institutions …