[HTML][HTML] An exploration and importance-performance analysis of bus rapid transit systems' service quality attributes: Evidence from an emerging economy
Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …
solutions to meet customer transport needs. Since their advent in developing countries, a …
Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling
D Wan, C Kamga, W Hao, A Sugiura, EB Beaton - Public Transport, 2016 - Springer
Like any other transit mode, bus rapid transit (BRT) has a number of service quality and
performance attributes that can affect rider satisfaction. However, there is little understanding …
performance attributes that can affect rider satisfaction. However, there is little understanding …
Determining the level of service measures to evaluate service quality of fixed-route shared motorized para-transit services
D Sharma, D Pandit - Transport Policy, 2021 - Elsevier
Fixed route shared motorized para-transit services works as a feeder from neighborhoods to
public transit routes and also along transit corridors. These services play an important role in …
public transit routes and also along transit corridors. These services play an important role in …
Bus service quality prediction and attribute ranking: a neural network approach
Abstract Evaluation of service quality (SQ) based on user preferences has become a primary
concern for the transportation authorities. The most significant attributes of public …
concern for the transportation authorities. The most significant attributes of public …
Determination of service quality attributes based on user perception for paratransit services in developing country like India
In case of developing countries like India, there is an urgent need to regulate the paratransit
system because it faces various issues related to operation, service quality and …
system because it faces various issues related to operation, service quality and …
Rider perception of a “light” bus rapid transit system-The New York City select bus service
Abstract The Bus Rapid Transit (BRT) system in New York City (NYC), called Select Bus
Service (SBS), is a “light” BRT system with some but not all BRT features. Focusing on it, this …
Service (SBS), is a “light” BRT system with some but not all BRT features. Focusing on it, this …
Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception
In many developing countries, including India, governments have implemented programs for
improvement of environment and health in rural settlements through the provision of a …
improvement of environment and health in rural settlements through the provision of a …
Heterogeneity in perception of service quality attributes of bus transit across various user categories-A case of Kolkata
Existence of heterogeneity in the perception of bus service attributes across users of varied
socio-economic and travel characteristics is an established fact. Research continues to …
socio-economic and travel characteristics is an established fact. Research continues to …
Determination of appropriate service delivery level for quantitative attributes of household toilets in rural settlements of India from users' perspective
Improvement of quality of sanitation services in rural settlements is an important
development goal in developing countries including India and accordingly several strategies …
development goal in developing countries including India and accordingly several strategies …
Methodology to determine service delivery levels for public transportation
When designing transit services, the Level-of-Service concept has been widely used by
transport planners and service providers to assess the service quality of an existing transit …
transport planners and service providers to assess the service quality of an existing transit …