Owing to the rapid spread of smart technology, artificial intelligence, robotics, and algorithms
(STARA), service jobs are being replaced by these technologies. Despite the potential effect …

Purpose Self-service check-out technologies (SSTs) are becoming a trend across different
retail settings, allowing companies to gain efficiency and reduce costs. Nevertheless, the …

Purpose The aim of this paper is to identify the impact of logistics performance on consumer
satisfaction and store image in the retail context. Design/methodology/approach The authors …

Grocery stores are increasingly grouping complementary products into meal bundles, a
tactic that warrants further investigation. This research explores the impact of presenting …

Understanding how infection threats, such as COVID-19 affect the adoption of new non-
contact services is important for the development and marketing of services that require …

Self‐service technologies are widely used in business, and retailers and service firms invest
significant resources to obtain and improve their Self‐Service Technology capabilities. To …

The COVID-19 pandemic means a major disruption in brick-and-mortar stores. Customer-
Facing InStore Technologies (CFIST) perception may be modified as new requirements and …

Advances in Machine Learning (ML) led organizations to increasingly implement predictive
decision aids intended to improve employees' decision-making performance. While such …

In recent years, Self-Service Technologies (SSTs) have emerged, providing information
services and products derived from retail services. However, whether they are widely …

Digitalization has transformed dynamics across all fields, and technology has completely
changed the customer experience. One prominently utilized technology in offline retail is self …