Both quality and experience are discussed as antecedents of satisfaction and loyalty in
services. Despite their popularity in measuring success, no previous study compared the …

Drawing on the Conservation of Resources Theory (COR), and a gender perspective, this
study proposes and tests a conceptual model postulating relationships between sexual …

Extant studies have increasingly investigated the impact of tour guide humor on tourist
responses but paid insufficient attention to its effect on tourist pro-environmental behavior …

The well-being of employees in the tourism and hospitality industry remains an important
area of investigation in tourism research. Building on the emotional labor theory and the well …

Over the last few decades, researchers have shown a heightened interest in guiding related
to tour guide performances, guided tours, and the relationship between guides and tourists …

The aim of this paper was to explore and evaluate the support mechanisms or measures that
the South African government has put in place during the COVID-19 pandemic for tour …

The COVID-19 health crisis has severely affected the tourism industry worldwide. Some
subsectors of the industry have suffered much more than others, particularly the tour guiding …

The guided tour industry has undergone drastic changes in China along with the socio-
economic, demographic, and technological developments of the past decades, leading to …

Purpose This paper aims to discuss how emotional intelligence (EI) can be incorporated into
the tourism sector to enhance the tourist experience through managing the service …

Cave tourism is a very important aspect of the global tourist market, because in some parts
of the world, it has been an active form of economic affirmation for decades. Precisely …