Purpose Various dimensions of healthcare service quality were used and discussed in
literature across the globe. This study presents an updated meaningful review of the …

Health care is very complex sector and delivery of service is the fragmented care. Quality
can be a common paradigm to address the need of all groups in health care. Quality …

The purpose of this paper is to identify sustainability factors in the healthcare sector,
introduce a hierarchical framework for the sustainability factors, and prioritize the importance …

El objetivo de este trabajo es ofrecer una explicación de los factores que tienen impacto en
la percepción de satisfacción del derechohabiente del sistema público de salud. Mediante …

Purpose This study aims to fill a conceptual gap by identifying the dimensions of green
experiential quality and empirically examining the interrelationships among green …

Customer satisfaction is the most important parameter for judging the quality of service being
provided by a service provider to the customer. Positive feedback from the customer leads to …

The main purpose of this research is to examine the impacts of service quality dimensions
on patient satisfaction as a study of private hospitals in Nepal. This research has also …

This paper aimed to examine a conceptual model for the relationships between hospital
service quality, patient satisfaction, hospital utilization, and hospital financial performance. A …

ABSTRACT A study of 216 respondents examined a medical center environment's influence
on patient responses. A stimulus–organism–response (SOR) model was adapted to the …

This study investigates the relationship between service quality, patient satisfaction, word-of-
mouth (WOM), and revisit-intention among dental patients in a clinic, Thailand. The research …