The aim of this study is to compare the employment relationship of temporary agency and
permanent workers in two different sectors analyzing the relationship between human …

The COVID-19 pandemic has made teleworking a widespread form of work for contact
center workers in Portugal, who are already used to work processes supported by …

Purpose The purpose of this paper is to analyze the moderating role of affective commitment
in the relationship between work-personal life conflict (WPLC) and burnout in the contact …

Purpose–The purpose of this paper is to explore the connections between human resource
(HR), situation strength and improvisation behavior. A high degree of “fit” among HR …

El burnout o «síndrome del trabajador quemado» ha demostrado tener una gran
importancia en el campo de las ventas. Sin embargo, no se han encontrado estudios que …

The current study developed and tested the indirect effect of the relational job characteristics
(ie, perceived prosocial impact and perceived social value) on the burnout syndrome …

This article reports on the development of a questionnaire of HR practices in call centres.
Data were collected in 11 call centres operated by 8 organizations in Portugal. Construct …

Nas últimas décadas, as organizações encontram-se em mudanças de natureza social e
económica, tendo consequências significativas ao nível das relações laborais entre …

Contact centres concentrate an important share of the workforce worldwide, in a context of a
deep" real degradation of virtual work"(Antunes and Braga, 2009). And if they reveal a major …

Estudos realizados em contact centers apresentam resultados preocupantes em relação ao
comprometimento organizacional dos seus colaboradores o que leva a elevados níveis de …