Purpose Islamic finance is an alternative approach of financial intermediation based on risk-
sharing and asset-backed operations, which evolved substantially in recent years in …

Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

Purpose The purpose of this paper is to investigate the role of trust in enhancing customer
loyalty, and to test the mediation role of commitment and customer intimacy in the …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

Purpose The purpose of this paper is to understand the moderating role of organizational
culture in the relationship between service quality, customer satisfaction and loyalty in the …

Purpose–The purpose of this study is to investigate customer satisfaction and its effect on
image, trust, and customer loyalty for Islamic banks. Design/methodology/approach–The …

Purpose–The purpose of this study is to investigate hospital service quality and its effect on
patient satisfaction and behavioural intention. Design/methodology/approach–A …

Purpose There are two primary objectives of the research. Firstly, the study aims to explore
the service quality dimension of Indonesian Islamic banking using a CARTER model …

The impact of customer service quality on customer satisfaction in Islamic banking | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Purpose This study aims to examine the association between relationship quality, service
quality, customer satisfaction, switching barriers and Islamic banking customer loyalty using …