What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction
This study aims to clarify what are the short-term effects of customer incivility on targeted
employees' self-esteem and job satisfaction. We hypothesised that daily customer incivility …
employees' self-esteem and job satisfaction. We hypothesised that daily customer incivility …
Does employee work-related curiosity predict workplace thriving? The moderating role of core-self evaluations
Purpose Given the increasing organizational need for having a thriving workforce due to the
fast-growing and competitive knowledge-based service economy and growing demand to …
fast-growing and competitive knowledge-based service economy and growing demand to …
Supervisor incivility and counterproductive work behavior: the role of job and personal resources
Purpose Studies show that supervisor incivility can have detrimental consequences for
subordinates. However, little is known about the job and personal resources that can reduce …
subordinates. However, little is known about the job and personal resources that can reduce …