Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …

This study describes the chatbot journey and focuses on its implementation within the digital
marketing strategy in the first part of a company's sales funnel. The main goal was to apply a …

Accurate generative chatbots are usually trained on large datasets of question–answer
pairs. Despite such datasets not existing for some languages, it does not reduce the need for …

Multilingual models, such as M-BERT and XLM-R, have gained increasing popularity, due to
their zero-shot cross-lingual transfer learning capabilities. However, their generalization …

This study investigates customers' product design requirements through online comments
from social media, and quickly translates these needs into product design specifications …

Predicting churn and designing intervention strategies are crucial for online platforms to
maintain user engagement. We hypothesize that predicting churn, ie users leaving from the …

Conversational interfaces are increasingly popular as a way of connecting people to
information. With the increased generative capacity of corpus‐based conversational agents …

The demand for customer support call centers has surged across various sectors due to the
pandemic. Yet, the constraints of round-the-clock human services and fluctuating wait times …

Accurate intent detection-based chatbots are usually trained on larger datasets that are not
available for some languages. Seeking the most accurate models, three English benchmark …

E-commerce has evolved into a vital element of modern life by giving customers a quick and
easy way to buy products and services online. Businesses increasingly focus on building …