The circular economy (CE) presents an alternative perspective to the linear take-make-use-
dispose model prevalent in industrial value chains. CE envisions economies operating like …

In the 1960s, influential thinkers defined design as a rational problem-solving approach to
deal with the challenges of sustainable human development. In 2009, a design consultant …

Consumers are increasingly expected to be active in managing their personal well-being.
Agency, meaning individuals' ability to reflect on their circumstances, effect change, and act …

Despite offering substantial opportunities to tailor services to consumers' wants and needs,
artificial intelligence (AI) technologies often come with ethical and operational challenges …

Smart service innovation is the process of creating smart product-service systems (PSS) and
novel data-driven service offerings. It is particularly challenging for manufacturing firms as …

Purpose Digital platform users not only consume but also produce communication related to
their experiences. Although service research has explored users' motivations to …

Historically, social structures such as norms, rules, roles, and beliefs have represented
externalities in service design. However, a view of service as a multi-actor value cocreation …

Stakeholders must purposely reflect on the suitability of process models for designing
tourism experience systems. Specific characteristics of these models relate to developing …

Purpose Customer experience has become a vital premise in service theory and practice.
Despite researchers' and managers' growing interest, the customer experience remains a …

If service providers can identify reasons users are in favor of or against a service, they have
insightful information that can help them understand user behavior and what they need to do …