As healthcare systems shift from fee-for-service to alternate payment models, and
consumers gain access to more healthcare options, patient satisfaction is becoming …

The rise of online platforms for health information exchange is changing the traditional
healthcare delivery practices. With Internet technologies, online healthcare practices are …

The healthcare industry is increasingly becoming more competitive, with patients now
demanding a higher level of service quality. This study aims to model the impact of service …

Background Emergency department (ED) workplace violence is increasingly recognized as
an important issue for ED providers. Most studies have occurred in developed countries with …

El propósito es ofrecer un instrumento para medir desempeño del servicio de bancos
detallistas en México. Este instrumento está basado en la escala SERVPERF propuesta por …

Patient satisfaction with their experience during an emergency department (ED) visit is
affected both by the quality of the clinical care received and the process of care delivered …

This systematic review investigates the transformative impact of Healthcare 4.0 (HC4. 0)
technologies on healthcare service quality (HCSQ), focusing on their potential to enhance …

This research fills a gap in both quality management and marketing literatures by examining
how customer co-production, experiential, and situational variables in a nonpersonal setting …

Managing quality in healthcare involves critical decision making at the intersections of
multiple supply chain and operations processes. These intersections occur within an …

In the context of an emerging economy, this research investigates consumers' experiences
with electronic health service systems and their impact on satisfaction and future usage …