Service quality in blood donation: satisfaction, trust and loyalty
L Melián-Alzola, JD Martín-Santana - Service Business, 2020 - Springer
This study proposes and validates a service quality scale for the blood donation process. It
also analyses the impact that service quality has on donor satisfaction with the donation …
also analyses the impact that service quality has on donor satisfaction with the donation …
Competition for blood donations
A Nagurney, P Dutta - Omega, 2019 - Elsevier
In this paper, we focus on the blood services industry in the US, which is undergoing major
changes, including a rise in competition, and we develop a novel game theory model for …
changes, including a rise in competition, and we develop a novel game theory model for …
The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain
JD Martín-Santana, L Melián-Alzola - Health Care Management Science, 2022 - Springer
Blood donation centres need to recruit and retain donors to ensure the effectiveness and
efficiency of healthcare systems, as COVID-19 has recently evidenced. In such risky settings …
efficiency of healthcare systems, as COVID-19 has recently evidenced. In such risky settings …
Donor orientation and service quality: Key factors in active blood donors' satisfaction and loyalty
JD Martín-Santana, MK Cabrera-Suárez… - Plos one, 2021 - journals.plos.org
Faced with the increasing demand for blood and greater restrictions on ensuring the safety
of transfusions, voluntary donation is currently the only and best alternative for the health …
of transfusions, voluntary donation is currently the only and best alternative for the health …
[HTML][HTML] Evaluación psicométrica de la escala de calidad de servicios de atención en donantes de un banco de sangre en Medellín, Colombia, 2019
EJ Tabares-Molina… - Revista Facultad Nacional …, 2021 - scielo.org.co
Objetivo: Evaluar la adaptabilidad del modelo Service Quality (servqual), con el fin de
valorar la calidad del servicio en la atención de los donantes de un banco de sangre en la …
valorar la calidad del servicio en la atención de los donantes de un banco de sangre en la …
The Quality of Blood Donation Services and Its Association with Blood Donors' Trust and Loyalty at Makkah Blood Donation Centers in Saudi Arabia: A Cross …
The current cross-sectional study was conducted to determine the quality of blood donation
services and its association with blood donors' trust and loyalty at Makkah blood donation …
services and its association with blood donors' trust and loyalty at Makkah blood donation …
Hubungan Daya Tanggap, Keandalan, dan Empati Teknisi Pelayanan Darah dengan Kepuasan Pelanggan di UPTD RSCM Tahun 2021: Relationship of …
BJ Yulianto, N Arini, A Sari - … Scholar Journal of Medical and Health …, 2021 - dohara.or.id
Introduction: Customer satisfaction is a feeling of pleasure or disappointment that arises from
customers after comparing the perceived performance with the expected performance …
customers after comparing the perceived performance with the expected performance …
[PDF][PDF] Donor orientation and service quality: Key factors in active blood donors', satisfaction and loyalty
JD Martın-Santana, MK Cabrera-Suarez… - PLoS ONE, 2021 - academia.edu
Faced with the increasing demand for blood and greater restrictions on ensuring the safety
of transfusions, voluntary donation is currently the only and best alternative for the health …
of transfusions, voluntary donation is currently the only and best alternative for the health …
[PDF][PDF] The Quality of Blood Donation Services and Its Association with Blood Donors' Trust and Loyalty at Makkah Blood Donation Centers in Saudi Arabia: A Cross …
The current cross-sectional study was conducted to determine the quality of blood donation
services and its association with blood donors' trust and loyalty at Makkah blood donation …
services and its association with blood donors' trust and loyalty at Makkah blood donation …