Total quality management (TQM) has been widely considered as the strategic, tactical and
operational tool in the quality management research field. It is one of the most applied and …

Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

Purpose–The purpose of this paper is to investigate the relationship between total quality
management (TQM) practices and quality performance in Indian service companies …

Purpose–The purpose of this paper is to explore the effects of stressors (role ambiguity, role
conflict, work‐overload, work‐family conflict), job stress, job satisfaction and organizational …

Purpose Total quality management practices have been embraced by many quality-oriented
firms around the world in order to improve performance in terms of quality, productivity …

Sustainability views firm success and the welfare-wellbeing of societies in which they
develop as closely inter-related. Value co-creation assumes that firms create value not only …

This research study aims to study and identify which dimensions of TQM have influence on
and support innovation strategies within the Portuguese small and medium enterprises …

Previous TQM studies have been inconclusive in resolving the validity of the universalistic
standard for TQM implementation in the organization. The past TQM literature reported …

The purpose of this paper is to examine the relationship between total quality management
(TQM) practices and product innovation performance as perceived by managers in electrical …

Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …