Call centres have, over the past decade, become a central element in the way information
services are produced and delivered to the public. Much as automobile factories or textile …

Algorithmic management is used to govern digital work platforms such as Upwork or Fiverr.
However, algorithmic decision-making is often non-transparent and rapidly evolving, forcing …

This introductory chapter seeks to familiarize you with some of the major trends of recent
times that pervade the context of contemporary managing and organizations. Some of these …

Identity is a topic that is relevant to everyone. Identity relates to the timeless question:'who
am I?'and the related questions:'who and what do I appear to be: to myself, to my friends, my …

In this study we investigate the implications of different aspects of algorithmic coordination
and algorithmic quantification for perceived work conditions and the meaningfulness of …

This article examines the emotional complexities and stresses associated with national
identity management (accent modification, the use of western pseudonyms and location …

In this article, we argue that the rapid growth of the outsourcing industry has resulted in both
high turnover and labour shortages and at the same time provided employment …

This detailed case study of India's “outsourcing” industry illustrates the challenges in linking
macro and micro human resource policies with an economic development strategy based on …

Once a popular buzzword for multinational corporations,'professionalism'has now become a
common catchphrase in India's emerging services economy. Today, youth aspiring to join …

Organisations in the information technology enabled services sector have been very
successful in using exclusivist and inclusivist strategies to keep unions at bay. These …