Methods and systems for intent detection and slot filling in spoken dialogue systems

P Angkititrakul, R Schumann - US Patent 10,431,207, 2019 - Google Patents
A method for spoken language understanding (SLU) includes generating a first encoded
representation of words from a user based on an output of a recurrent neural network (RNN) …

Data Processing System with Machine Learning Engine to Provide Automated Collaboration Assistance Functions

WP Jacobson, JD Latta, J Lee - US Patent App. 15/412,349, 2018 - Google Patents
Aspects of the disclosure relate to implementing and using a data processing system with a
machine learning engine to provide automated collaboration assistance functions. A …

Machine-learning based systems and methods for generating an ordered listing of objects for a particular user

D Billigmeier, J Li, JK Davis - US Patent 11,663,607, 2023 - Google Patents
G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …

Tool for categorizing and extracting data from audio conversations

AL Rodrigo, T Cole, U Akeel… - US Patent 12,079,573, 2024 - Google Patents
Methods, systems, and computer programs are presented for classifying information in
conversations and extracting information from the conversations. An Engagement …

Transition-driven search

LP De Oliveira, U Akeel, AL Rodrigo… - US Patent App. 17 …, 2022 - Google Patents
US20220156296A1 - Transition-driven search - Google Patents US20220156296A1 -
Transition-driven search - Google Patents Transition-driven search Download PDF Info …

Extracting customer problem description from call transcripts

N Haas, A Zicharevich, OS Shalom… - US Patent 11,423,900, 2022 - Google Patents
Abstract Systems and methods for automatically identifying problem-relevant sentences in a
transcript are disclosed. In an example method, a transcript may be received of a first …

Electronic personal interactive device

A Poltorak - US Patent 11,341,962, 2022 - Google Patents
An interface device and method of use, comprising audio and image inputs; a processor for
determining topics of interest, and receiving information of interest to the user from a remote …

Method and system for generating textual representation of user spoken utterance

SS Galustyan, FA Minkin - US Patent 11,043,215, 2021 - Google Patents
A method and a system for generating textual representation of user spoken utterance is
disclosed. The method comprises receiving an indication of the user spoken utterance; …

Text formatter

AL Rodrigo, LP De Oliveira, U Akeel… - US Patent App. 18 …, 2024 - Google Patents
US20240020458A1 - Text formatter - Google Patents US20240020458A1 - Text formatter -
Google Patents Text formatter Download PDF Info Publication number US20240020458A1 …

Tool for annotating and reviewing audio conversations

T Cole, EP San Llorente, S KUMAR, B Ahn… - US Patent App. 18 …, 2023 - Google Patents
2023-08-11 Assigned to TWILIO INC. reassignment TWILIO INC. ASSIGNMENT OF
ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: PARDO SAN …