The concept of marketing has evolved significantly, as have its applications in various
sectors, including services. Diverse opinions have been expressed for and against the use …

This study considers that service quality dimensions including reliability, assurance,
tangibility, empathy and responsiveness have enormous contribution to customer …

This study aimed at finding out the role of good governance practices in enhancing service
delivery in public institutions in Tanzania using The Tanzania Electric Supply Company Ltd …

The study sought to assess the satisfaction of pensioners with the National Social Security
Authority's (NSSA) service in Harare. The study adopted the quantitative research design …

Marketing starts from communicating information related to products and services to the right
consumers. Marketing communication is a combination of two studies, namely …

Improvement of quality of public services is one of the important goals in the advancement of
the operation of state/public administration in Latvia. The aim of the research was to …

This study observed challenges faced by Ward Officers (WOs) in practicing accountability
and participation in the wards in Arusha city. The study adopted descriptive research design …

Abstract Land Transportation Office (LTO) is the agency in the Philippines responsible for
the issuance of licenses and permits. Queuing time has been a major issue faced by the …

The literature review section presents a critique of the related past studies that focused on
corporate governance and service delivery. The chapter critiques the theories that …

Competition of modern worldforce service organizations such asuniversities to seek the
innovativeoptionseither increasing the productivityand efficiency or reducing the costs, in …