The study investigated the critical success factors (CSF) influencing the effectiveness of
online distance learning delivery. Effectiveness was measured based on overall student …

Due to the great importance of student satisfaction with educational services, many HEIs
conduct annual surveys. Analyzing the results of such surveys, tracking trends, and …

Learning media is one of the keys to successful learning in the classroom by improving
learning activities to be more effective and efficient. Now the development of learning media …

Online learning is the best solution during the COVID-19 pandemic, causing a difference in
the learning process that lecturers usually do face-to-face with students. Changes in the …

Writing is considered a productive skill in learning. The product is the final goal in the
learning process (Syam Education, 2011). Writing is a very difficult skill and has to get more …

Today's teaching is not the same as the one that people did several decades ago. Several
decades ago, people used blackboards and textbooks in the classroom. But nowadays …

Learning process in campus has undergone several fundamental changes since the COVID-
19 pandemic. The face-to-face lectures cannot be fully implemented due to the increasing …

The objectives of this paper is to use SERVQUAL dimensions to investigate client
satisfaction in Johor Bahru's child care centres. This study was conducted with the …